Consumer Feedback

ReGen receives a lot of great feedback from the people who use our services.  Our consumer feedback form provides people with the opportunity to assess how we live up to the principles set out in our Client Charter.

We regularly report back to our consumers on what action we have taken as a result of the suggestions  we have received, or how we are working to resolve identified problems.  These reports are made available in the waiting area at our Coburg site. See below for the full list of reports.

This month's report on our response to feedback from people who used our services in March includes comments on the menu and physical environment our adult residential withdrawal services and a summary of compliments about our new Preston site (and the staff working there), as well as the ease of accessing our services.

This month's report on how we've responded to feedback from people who used our services in February includes comments on the range of programs, activities and menu at our adult residential withdrawal service. It also includes a summary of compliments about the programs and activities at Curran Place, as well as for the staff at our youth residential withdrawal service.

This month's report includes feedback from people who have used our community based services in November and December, addressing the need for positive messages about recovery from methamphetamine dependence and a refresh of our counselling rooms at our Coburg site.  The report also includes a summary of compliments about our staff, our facilities and the accessibility of our services.

This month's report includes our responses to feedback about the balance of activities and menu options at our residential withdawal units from people who used our services in January.  It also includes some typical compliments about our staff and programs.

This month's report includes a range of suggestions about how to improve the physical environment, programs on offer and the consumer experience at our adult and youth residential withdrawal services. It also includes a selection of positive feedback about our services, our staff and Obi, our feline official Williams House visitor.