Responding to consumer feedback (Nov 2016)

This month's report on how we've responded to feedback from people who used our services in November includes suggestions from our Curran Place adult residential withdrawal service about how we can improve our practice. One key issue has been consistency of communication about the service's tobacco free status with people planning withdrawal.  We're working to make sure that everyone entering the unit is fully aware of our new policy before they commit to using the service. The report also provides a summary of compliments about people's experience of our services.